Privacy Policy

Last updated: 19 September 2026

DATA CONTROLLER

Warren Hardy, trading as Warren Trusted House & Pet Sitter, is the data controller responsible for the personal information collected through this website.

INFORMATION I COLLECT

When you make an enquiry, I may collect your name, mobile number, email address, location, travel dates and times, details about your pets (including behaviour, medication and care needs), home-care requirements, vehicle availability, travel frequency and any other information you choose to provide.

The website may also process limited technical information and essential cookies needed for it to operate securely.

HOW I USE YOUR INFORMATION

I use your information to respond to enquiries, discuss availability, assess and arrange a house or pet sit, communicate before, during and after an agreed sit, provide the requested service, keep necessary business records, maintain security and comply with legal obligations.

LAWFUL BASIS

The lawful bases I rely on are taking steps at your request before entering into an agreement, performing an agreed service, legitimate interests in managing and protecting the service and its records, and compliance with legal obligations where applicable.

SHARING YOUR INFORMATION

I do not sell your personal information. Information is shared only where necessary with service providers supporting this website and email communications, professional advisers, or public authorities where disclosure is required by law.

HOW LONG I KEEP INFORMATION

Enquiries that do not lead to a booking are normally retained for no longer than 12 months. Records relating to completed or agreed sits may be retained for up to six years where necessary for tax, legal or business-record purposes. Information may be deleted sooner when it is no longer required.

YOUR RIGHTS

Depending on the circumstances, you may ask to access, correct, delete or restrict the use of your information, object to its use, or request a portable copy. Where consent is relied upon, you may withdraw it at any time.

You may contact me using the enquiry page or the contact details displayed on this website. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.

This website uses essential technologies needed for it to function. Any optional third-party cookies or tracking technologies will only be used in accordance with the choices presented in the privacy banner.

SECURITY

Reasonable measures are used to protect personal information, although no transmission or storage system can be guaranteed to be completely secure.

CHANGES TO THIS POLICY

This policy may be updated when the website, services or legal requirements change. The latest version will always appear on this page.